Privacy Policy

1. Who we are

Infinite Telematics Pvt Ltd ("we", "us", "TrakInfinity") is a company registered in India with its office at A/30 Sewak Park Extension, Dwarka Mod, New Delhi 110059. We are the data fiduciary for the personal data described in this policy.

You can reach us at care@trakinfinity.com or on +91 80106 66611.

2. What we collect

We collect the following categories of information.

• Vehicle location data — The position, speed, direction and ignition status reported by the tracking device fitted in your vehicle, together with the time of each report. This is the core of the service.
• Account and contact details — Your name, mobile number and email address, and the vehicle details you register (such as registration number, make and model).
• Device information — The identifiers of the tracking device fitted in your vehicle, and basic information about the phone you use the app on (operating system version, app version) so we can support you.
• Documents you choose to upload — If you use the document storage feature, the vehicle documents you upload — for example the registration certificate, insurance or pollution certificate — and their expiry dates.
• Enquiries — If you submit a form on this website or message us, the phone number, name and any details you give us, so we can respond.
• Website usage — Basic technical information such as your IP address and browser type, recorded by our web server as part of running the site securely.

3. Why we use it

• To show you where your vehicle is and what it has been doing — the service you bought.
• To generate the alerts you have configured, such as over-speed, geo-fence, ignition and power-cut alerts.
• To let you replay past trips within the history period offered by your plan.
• To remind you before a vehicle document you uploaded expires.
• To provide customer support, including diagnosing problems with a device.
• To activate, configure and maintain the tracking device and its connectivity.
• To contact you about your enquiry, your order or your service.
• To meet legal obligations, and to respond to lawful requests from authorities.

4. The legal basis for processing

We process your personal data on the basis of the consent you give when you register a device and use the app, and to perform the contract under which we supply you the device and service. Where we are required to retain or disclose information by law, we rely on that legal obligation.

You may withdraw your consent at any time by contacting us, but please note that vehicle location is what the service consists of — if you withdraw consent to process it, we can no longer provide tracking.

5. Who can see your vehicle location

Your vehicle location is visible to you, and to anyone you choose to share access with through the app. You control that sharing and you can revoke it.

Our staff can access location data only where it is necessary to provide support, investigate a fault, or comply with a legal requirement.

6. Who we share information with

We do not sell your personal data. We share it only in these situations:

• Service providers — Companies that help us run the service, such as cloud hosting providers and the mobile network operator that supplies the SIM in your device. They may process data only on our instructions.
• Our installation partners — Where a dealer or workshop fits or services your device, they may need the details necessary to do that work.
• Legal and law enforcement — Where we are required to disclose information by law, by a court, or by a lawful request from a government or police authority — including, for example, in the investigation of a stolen vehicle.
• Business transfers — If our business is merged with or acquired by another company, your information may transfer as part of that, subject to this policy.

7. How long we keep it

Trip and location history is retained for the period offered by your plan, after which older detailed location records are removed from your view.

Account details, vehicle details and records of your purchase are kept for as long as you remain a customer and afterwards for as long as we are required to keep them for legal, tax and accounting purposes.

Documents you upload are kept until you delete them or close your account.

8. How we protect it

We use industry-standard measures to protect your information, including encrypted connections between the app and our servers, access controls limiting which of our staff can see customer data, and secured hosting infrastructure.

No system can be guaranteed completely secure. If a breach affects your personal data, we will notify you and the relevant authority as required by law.

9. Your rights

Subject to applicable Indian law, you may:

• Ask what personal data we hold about you and request a copy of it.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your account and the personal data associated with it.
• Withdraw a consent you have given us.
• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
• Complain to us, and to the relevant data protection authority, about how we have handled your data.

10. Deleting your account

You can request deletion of your account and associated personal data at any time. The process, what gets deleted and what we must retain is set out on our account deletion page.

11. Children

Our service is intended for vehicle owners and is not directed at children. We do not knowingly collect personal data from a child. If you believe a child has provided us with personal data, contact us and we will remove it.

12. Cookies and this website

This website is a static information site. It does not set advertising or tracking cookies. Our web server records standard access logs for security and reliability purposes.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Where a change is significant, we will make reasonable efforts to tell you.

14. Grievance officer and contact

If you have a question or a complaint about how we handle your personal data, contact our Grievance Officer at care@trakinfinity.com, or write to Infinite Telematics Pvt Ltd, A/30 Sewak Park Extension, Dwarka Mod, New Delhi 110059.

We aim to acknowledge complaints within a reasonable period and to resolve them promptly, in line with the timeframes required by applicable Indian law.